I received a code from my employer. How can I redeem it?

If you have an iPhone, make sure you installed the app (ephoria+) using the link or QR code provided by your employer. The version of ephoria available in the App Store does not support activation via QR codes.

Then, on both iOS and Android, select "Activate license / Access code" when creating your profile and scan or enter the code.

How can I use ephoria through my insurance?

If your insurance supports direct payment using your insurance card (see Download), you can activate your license directly in the app.

If you have an iPhone, make sure you installed the app (ephoria+) using the link or QR code provided by your insurance. The version of ephoria available in the App Store does not support activation using an insurance card.

Then, on both iOS and Android, select "Activate license / Insurance card" when creating your profile and enter your card number.

Do I need to create an account?

No, you can use ephoria anonymously. However, if you lose your phone, access to your progress may not be guaranteed later. Restoring your progress is then not possible.

I want to cancel

Your subscription is managed and billed through Apple or Google. If you do not intend to renew, please cancel the subscription before it is automatically renewed. You can find instructions for your device here:

If you did not purchase a subscription or trial and received ephoria from your insurance company or employer, you do not need to take any action.

I canceled too late

If you missed canceling the subscription on time and were charged, you can request a refund. More information can be found here:

We have no influence over Apple’s or Google’s refund policies. A direct refund through us is not possible.

I want to delete all data

You can do this directly in the app. Go to the library and tap Settings / Account. Select "Delete account" and follow the instructions.

Other technical issues

If you have another question or problem with the app, please fill out the support form.